Last Updated: 01 – 08 - 2024
1. Overview:
At MUSHK-E-KHAS, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the process for returning items, obtaining refunds, and making exchanges.
2. Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
– The item must be unused, unopened, and in the same condition that you received it.
– The item must be in the original packaging, including any seals, labels, or accessories.
– You must have the receipt or proof of purchase.
– Returns must be initiated within 15 days from the date of delivery.
3. Non-Returnable Items:
Certain items are non-returnable, including:
– Used perfumes.
– clearance items.
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
4. Return Process:
To initiate a return, please follow these
steps:
1. Contact Us: Email us at mushkekhasofficial@gmail.com or WhatsApp +92 325 8244607 to request a return authorization. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return shipping label and instructions
on where to send your package.
3. Packaging: Carefully pack the item in its original packaging. Ensure it is securely sealed to prevent any damage during transit.
4. Shipping: Attach the provided shipping label to the package and drop it off at the designated carrier. You will be responsible for paying the shipping costs for returning the item, unless the return is due to our error.
5. Refunds:
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days. Please note:
– Shipping costs are non-refundable.
– If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.
6. Exchanges:
If you received a defective or damaged item, we are happy to exchange it for the same item. To request an exchange, please contact us at mushkekhasofficial@gmail.com or WhatsApp +92 325 8244607 within 15 days of receiving your order.
7. Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact on WhatsApp +92 325 8244607 .
8. Contact Us:
If you have any questions about our Return & Refund Policy, please contact us at:
– Email: mushkekhasofficial@gmail.com
– WhatsApp: +92 325 8244607